Shipping Fees

お住いの地域と梱包サイズにより、送料は異なります。 Kimono RobeやTrousersを除く商品点数3点以下の場合は「60サイズ」、4点以上、またはKimono RobeやTrousersを含むご注文の場合は80サイズとなります。 ※別途キャンペーンなどを行い、送料が変更される場合もございます。

Domestic shipping fee

region Packing Size Shipping Fee
Hokkaido 60 size 1,410 yen
Size 80 1,710 yen
Tokyo 60 size 820 yen
Size 80 1,130 yen
Tohoku, Kanto, Shinetsu, Hokuriku, Tokai 60 size 880 yen
Size 80 1,200 yen
Kinki 60 size 990 yen
Size 80 1,310 yen
Chugoku and Shikoku 60 size 1,150 yen
Size 80 1,440 yen
Kyushu 60 size 1,410 yen
Size 80 1,710 yen
Okinawa 60 size 1,450 yen
Size 80 1,810 yen

Overseas shipping fees

Area Shipping Fee
South Korea, Taiwan 1,450 yen
Hong Kong, Singapore, Indonesia, Malaysia, Philippines, Thailand 1,900 yen
Europe, Oceania, France, Germany, Italy, United Kingdom (UK), Canada 3,150 yen
United States (US) 3,900 yen

Regarding product shipping method and shipping status

Products ordered by customers will be delivered by "Yu-Pack".
ゆうパックの配送伝票番号は、商品発送時にお送りするメールにてご確認いただけますので、日本郵便の個別番号検索システムより発送状況をご確認ください。
*You cannot specify the shipping company.
*We do not accept requests for delivery to delivery boxes.

If you have any inquiries regarding changes to delivery instructions or delivery addresses after the product has been shipped, or if the product has not arrived by the specified time, we apologize for the inconvenience, but please check your shipping slip number and contact us directly using the details below.

Japan Post Inquiry
フリーダイヤル:0120-23-2886(固定電話から) / 0570-046-666(携帯電話から)
Business hours: Weekdays 8:00am - 9:00pm / Saturdays, Sundays and holidays 9:00am - 9:00pm

*If for some reason we are unable to ship the product from our warehouse as scheduled, or if we have to put the delivery on hold or cancel it, our Customer Support Center will contact you.

Delivery time

通常、ご注文確定から制作期間に1ヶ月をいただいており、制作後に発送いたします。 特定の商品にて、制作期間が異なる場合がございますので、各商品ページの「配送について」の中に記載されております、「納期目安」をご確認ください。 日時指定は承っておりませんので、あらかじめご了承ください。 万が一、ご注文から一ヶ月、または納期目安日数以上経過しても商品がお手元に到着しない場合には、お手数をおかけしますが、Chiyono Anne ONLINE STORE Customer Support CenterPlease contact us at

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About Alterations

Membership Status Repair details postage
(Only if mailing is required)
Royal
  • Six free alterations to improve the fit of your lingerie
  • Four free alterations to improve the fit of your clothing
  • Free replacement of parts due to deterioration over time
Our responsibility
Gold
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
  • Free alterations to improve the fit of clothing within one month of delivery
Customer's responsibility
Silver
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
Customer's responsibility
Bronze
  • Free bra underlay and strap adjustments for orders placed within one month of delivery
Customer's responsibility