About
Member
Status

Membership status

会員ステータスについて

Membership status

Expressing gratitude to our customers
A member status system that allows you to enjoy rewards and services for your purchases

Summary
Membership status

会員様のお買上げ金額の累計に応じて、 「Bronze」、「Silver」、「Gold」、「Royal」の4段階のステータスをご用意しております。

Regardless of whether you purchase through our online shop, atelier, email or Chiyono Anne events, all points will be added to your purchase amount, so you can continue to enjoy shopping in a way that suits your lifestyle.

Rewards & Conditions
Membership status benefits and conditions

* Purchase amount = Subtotal amount excluding tax and shipping

会員ステータス特典と条件

*All membership statuses are valid for one year.

*The purchase price does not include consumption tax and shipping fees.

Important points to note about benefits
  • Membership status benefits includeWithin the valid periodPlease note that if you do not use the benefit within the period, it will expire.
  • "Birthday Coupon"teethAvailable only in the online shopYou can.
  • "Membership coupon"teethBoth the atelier and online shopYes, you can.

*Please note that orders made as a guest will not be converted.

*If you cancel or return the item, the total will not be added to your purchase price.

*If you use a discount coupon, the payment will be made after the discount has been applied.Subtotal amount (excluding tax and shipping)will be cumulative.

Term
Membership status validity period

●The membership status period will be reflected when the cumulative purchase amount requirement is met, and the validity period will be one year from that date. If the purchase amount requirement for a higher status is reached during the period, the rank up will be reflected immediately.

●有効期間中にランクアップがなかった場合、ステータス有効期限最終日から遡って1年間の累計ご購入金額に基づいて、次の1年間のステータスが決定されます。

⚫︎Example of rank change
⚫︎ランク変更の例
How can I check my Status?
How to check your current membership status

Customer's "My AccountYou can check your current status by logging in to the " page.

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About Alterations

Membership Status Repair details postage
(Only if mailing is required)
Royal
  • Six free alterations to improve the fit of your lingerie
  • Four free alterations to improve the fit of your clothing
  • Free replacement of parts due to deterioration over time
Our responsibility
Gold
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
  • Free alterations to improve the fit of clothing within one month of delivery
Customer's responsibility
Silver
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
Customer's responsibility
Bronze
  • Free bra underlay and strap adjustments for orders placed within one month of delivery
Customer's responsibility