How to use a gift card

How to use a gift card

1. When using a gift card, you must book a "Consultation/Fitting" on our website.

2. On the day of your reservation,Please bring your gift card or present the number on the gift card.please.

Precautions when using gift cards

※CurrentlyThe production period is approximately 3 months from the time of order.Thank you for your understanding.

*Gift cards cannot be redeemed for cash.

* No cash change will be given for the gift card amount. (We will design and create an item to match the amount of the gift card.)

*Book a consultation fitting within 130 days of your order date(If you live far away and cannot come to us, please decide on the design by email or phone.)

*After the bespoke order design is decided and production begins,Orders cannot be changed or cancelled.is.

アーリーバードバウチャー(Early Bird Voucher)のご利用方法

こちらの手順は、アーリーバードバウチャー(Early Bird Voucher)専用のご案内です。

アーリーバードバウチャーは、店頭ではなくマイアカウントから以下の手順でご登録のうえご利用ください。

  1. マイアカウントにログインします。
  2. 「ストアクレジット」ページを開きます。
  3. 「ギフトカードを登録する」欄にバウチャーコードを入力します。
  4. 「登録する」ボタンを押すと、金額がストアクレジット残高に反映されます。
  5. ご購入手続きの際に、ストアクレジット残高を使用してお支払いいただけます。

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About Alterations

Membership Status Repair details postage
(Only if mailing is required)
Royal
  • Six free alterations to improve the fit of your lingerie
  • Four free alterations to improve the fit of your clothing
  • Free replacement of parts due to deterioration over time
Our responsibility
Gold
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
  • Free alterations to improve the fit of clothing within one month of delivery
Customer's responsibility
Silver
  • Free bra underwire and strap adjustments
  • Free replacement of parts due to deterioration over time
  • Free alterations to improve the fit of shorts within one month of delivery
Customer's responsibility
Bronze
  • Free bra underlay and strap adjustments for orders placed within one month of delivery
Customer's responsibility